Is Bella Maids insured and bonded?
Yes. Bella Maids has liability insurance to protect you to cover any potential damage to your office or property that is caused accidentally.
If something breaks while you are cleaning are you responsible?
Bella Maid’s cleaning techs take the uttermost care in cleaning your office. We understand that accidents may happen and if any damage is caused by our cleaning technicians, we will take responsibility for the damage. Bella Maids carries liability insurance that protects you and will cover any damage to your home.
Will I know who has the access to my facility?
Yes. You will be provided with the name, employee number and photograph of all people that will be performing your commercial cleaning service. All employees are screened for your protection.
Can I contact you after hours in case of an emergency?
Yes. All of our commercial clients are provided a contact number and email address for emergency communication around the clock Monday through Saturday.
At what time can you clean our facility?
We can create a schedule that works for you. Most of our clients prefer we clean after 5pm or a few hours before opening time.
Policy concerning Keys and Alarm systems
We take extreme measures to protect each key. We do not mark them with your name or address. We instead assign them a unique security code and store them in a key safe. Only managers have access to the safe and only remove them from the safe on the client’s scheduled cleaning day. At the end of each day, they are then received by our managers which in turn store them back into the key safe. Should the key be lost, there is no way to trace it back to your home or office.
ALARM SYSTEMS – If you have an alarm system, you can do one of the following:
1) You can leave your alarm system off the day of your scheduled cleaning.
2) You can provide us a “guest” code that we can use to enter the premises.
How many cleaning technicians will come to clean?
It will depend on the size of the facility and the amount of work that needs to be completed.
Should we tip the cleaning technicians?
Yes, our cleaning technicians accept tips, most clients offer this during the holidays.
What happens if there is storm and you are unable to clean?
If there is an act of God that impedes our ability to clean your facility, we will let you know of any schedule changes and clean as soon as possible.
Does Bella Maids pay attention to all cleaning details?
Yes, since there are no contracts, we strive and deliver a quality cleaning each and every time to keep you as a client for the long term!
See our commercial cleaning checklist.